FAQ
Purchase
What are the steps?+
1. **Details.** You enter your first name, last name, personal ID number, phone, email, and the delivery method and address. 2. **Email code.** You receive a 6-digit code by email and enter it. 3. **Final invoice.** You see the product, the quantity, the delivery cost and the amount payable. 4. **Payment.** You go to the payment provider's page.
Do I need to register?+
No. You don't need an account or a password.
I didn't receive the code. What should I do?+
The code is valid for 10 minutes. You can request a new one after 60 seconds.
When do I use a discount code?+
At step three, in the final invoice, before paying. You type the code into the field and the discount is applied to the amount straight away. If you arrived through a link that already contains a code, the field is filled in automatically.
The code didn't work. Why?+
A code works only for the product it was issued for. If the code does not apply to the product, you continue the purchase at full price.
When do I move on to payment?+
Once you have ticked all three consents in the final invoice: to the site's Terms and Conditions, to the Rules for Persons under 18, and to the product or campaign terms. Until then the pay button is not active.
How much time do I have to pay?+
From the moment payment starts, the price and stock are reserved for 15 minutes.
What is a bundle?+
It is a set of products from one supplier at a reduced price. Some products are mandatory; you can add others and change quantities. You buy a bundle straight away, without a deposit.
Group & deposit
What is a group purchase?+
It is a campaign in which buyers come together to buy one product. The campaign has a target quantity and an end date. The more people join, the lower the price for everyone.
How do I join?+
You go through the same four steps, but instead of the full price you pay a deposit.
What happens when the campaign ends?+
- If the campaign succeeded — you receive an email and pay the remaining balance within 2 banking days of the end of the campaign, through the link in the email or from the status page; - If the campaign failed — your deposit is refunded in full to your card.
Can I change my mind?+
Yes. You can exit a campaign from the status page, no later than 2 banking days before the campaign ends.
What happens if I don't pay the remaining balance?+
The deposit is not refunded and the customer is blacklisted. Details: "Deposit Rules".
What does "Soon" mean?+
It is the pre-sale phase of a campaign, before the campaign starts. You can pre-buy the product with a deposit.
How do I buy?+
You go through the same four steps and pay a deposit. When the campaign starts, you will receive an email and pay the remaining balance.
What happens if the start of the campaign is postponed?+
You may take your deposit back in full. If the campaign will no longer take place, the deposit is refunded in full.
Payment
How do I pay?+
By bank card, on the payment provider's secure page.
Are my card details stored on odedoo?+
No. Card details are processed only by the payment provider.
The payment was not completed. Was I charged?+
No. If the payment was not completed, no money is taken and you can try again.
Where can I see my order?+
On the status page: enter your order number or campaign code and the one-time code sent to your email.